Shipping Policy for My Custom Jewellery Last Updated: [21st novemeber 2024]
At My Custom Jewellery, we aim to provide a seamless shopping experience, ensuring your orders are delivered promptly and securely. This Shipping Policy explains how we handle shipping and delivery for your purchases.
1. Shipping Locations
We currently ship to addresses within India. For international shipping inquiries, please contact us at contact@mycustomjewellery.com
2. Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.
Custom or personalized orders may require additional processing time, which will be communicated at the time of purchase.
3. Delivery Time
Standard Delivery: 5-10 business days after dispatch, depending on the delivery location.
Express Delivery: 2-5 business days (available for select locations at an additional cost).
Please note: Delivery timelines may vary due to unforeseen circumstances such as weather conditions, public holidays, or courier delays.
4. Shipping Charges
Standard Shipping: All shipping across India is free
Express Shipping: Rs 100 per item would be charge for express shipping.
Shipping charges, if applicable, will be calculated at checkout.
5. Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS. Use the provided link to track your package in real-time.
6. Custom and Personalized Orders
For custom or personalized jewellery, additional time may be required for production. Estimated delivery times will be shared during the order confirmation process.
7. Delivery Issues
Incorrect Address: Please ensure your shipping address is accurate. We are not responsible for delays or lost packages due to incorrect addresses.
Missed Delivery Attempts: If delivery is missed, the courier may attempt re-delivery or leave instructions for pickup.
Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at contact@mycustomjewellery.com.
8. Cancellation and Changes
Orders can only be canceled or modified before shipment.
Custom or personalized orders cannot be canceled once production begins.
To request a cancellation or modification, contact us at contact@mycustomjewellery.com as soon as possible.
9. Returns and Exchanges
Refer to our Return and Exchange Policy for details on how to handle returns or exchanges if your order does not meet expectations.
10. Contact Us
For any shipping-related questions or concerns, reach out to us at: Email:contact@mycustomjewellery.com
We are committed to delivering your jewellery safely and on time. Thank you for choosing My Custom Jewellery for your special moments!
